Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I determine my correct bra size?
We recommend using our comprehensive Fit Guide available on our website or visiting one of our certified fit specialists at a retail location to ensure the most comfortable and supportive fit.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and still have the original tags attached.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How should I care for my Wacoal lingerie to ensure it lasts?
To maintain the elasticity and delicate lace of our products, we highly recommend hand washing in cold water with a mild detergent and laying flat to dry.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.